Copyright © 2026 Lumex. All rights reserved.Copyright © 2026 Lumex. All rights reserved.LUMEX DIAMOND FZCO, a company incorporated in the United Arab Emirates and having its registered address at Unit No: BA376, FZCO Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates, 390455 / Lumex Diamond Services Private Limited, a Private Limited Company incorporated under the provisions of the Companies Act 2013 and having its registered office address at 2nd Floor, 201, B Wing, The Capital, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Mumbai Suburban, Maharashtra, 400051, hereinafter referred to as the “Lumex”or “Company” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns).
The Company is in the business of online business of precious/semi-precious stones and jewellery. (hereinafter referred to as the “Product”).
The Company ensures steady commitment to your usage of the Platform and privacy with regard to the protection of your invaluable information. This document contains information about the Website and Mobile Application. (hereinafter referred to as the “Platform”).
For the purpose of these Terms of Use (“Terms”), wherever the context so requires:
2.1 “We”, “Our”, and “Us” shall mean and refer to the Platform and/or the Company, as the context so requires.
2.2 “User” shall mean and refer to natural and legal individuals who use the Platform and who are of sound mind and competent to make sound and informed decisions. For the purpose of these Terms, we refer to buyers, vendors, and brokers using the platform.
2.3 “Services” shall refer to Lumex Platform where the Company is in the online business of precious/semi-precious stones and jewellery.
2.4 “Third Parties” refer to the use of Platform by an individual who is not the User as defined above.
2.5 The term “Platform” refers to the Website and Mobile Application which provides the User with the facility to buy products offered by the Company.
3.1. The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner and shall not be used by either Party to interpret the provisions contained herein in any manner.
3.2. The use of this Platform by the Users is solely governed by these Terms and any modifications or amendments made thereto by the Company, from time to time, at its sole discretion. If you continue to access and use this Platform, you are agreeing to comply with and be bound by the following Terms of Use.
3.3. The User unequivocally agrees that these Terms constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Platform, and that the same shall be deemed to be incorporated into these Terms and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms binding on the User and that the User’s act of visiting any part of the Platform constitutes the User’s full and final acceptance of these Terms.
3.4. The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. If the User does not adhere to the changes, they must stop using the Platform. Your continuous use of the Services will signify your acceptance of the changed terms.
Conclusion: These terms of service (these “Terms”) constitute a legal agreement between you and Lumex. In order to use the Offerings, you must agree to these Terms. By clicking the “I AGREE” button that follows these Terms or by accessing or using the Website, the Mobile Apps and Website for receiving any Services, including downloading and installing any of the Mobile Apps, you hereby expressly acknowledge and agree to be bound by these Terms and any future amendments and additions to these Terms made by us at any time as provided herein. If you do not agree to the terms, you may not use our offerings.
4.1 You are required to register and create an account on the website (an “Account”). While creating an account on Lumex’s website, You agree to:
4.1.1 Correct information while creating an account: You agree to provide true, accurate, current, and complete information about yourself when registering for an Account.
4.1.2 Update account in a timely manner: You are expected to maintain and promptly update your Account to keep it true, accurate, current, and complete.
4.1.3 Applicable Fees: You are expected to review the applicable fees, if any (the fees are accessible on the Website), to be charged for your use of the applicable Offering (the “Fees”); and
4.1.4 Third-Party authorization: You are expected to authorize Lumex or its third-party service providers to invoice you for any and all fees incurred by you for your use of the Platform or Services in accordance with the fees set forth on the Website.
4.2 If we have reasonable grounds to suspect that any information provided by you is untrue, inaccurate, not current, or incomplete, or if we suspect that you are in violation of, or reasonably likely to be in violation of, these Terms, we have the right to suspend or terminate your Account and refuse any and all current or future use of the Platform.
5.1: User to be of Sound Mind: Please bear in mind that You as the User of the Lumex’s Platform in the capacity as the Buyer, vendor, or Broker, You have to be of sound mind and must be capable of making informed decisions while using the Platform or using services on the Platform. Lumex is not responsible in any way for any wrong, incorrect, or illegal transaction executed by You from your account on the Platform.
5.2: Access of Platform by Minor: In the event of a minor accessing the Website or Mobile Application, it would be the responsibility of his immediate guardian to monitor the minor’s use, the Platform, or the Company will not be liable for any consequences of the use of Platform by the Minor.
6.1 Purchases on the Platform:
6.2 Taxes:
You acknowledge and agree that you are solely responsible for any taxes, duties, or other governmental charges (collectively, "Taxes") associated with your use of our services/products. You agree to comply with all applicable tax laws and regulations in your jurisdiction. All the orders processed are subject to taxes as per the relevant location. All the tax should be borne by the Buyer’s entity itself. Lumex will not be liable or responsible for any such duty or penalty thereafter.
6.3 KYC Documentation:
When necessary, whether before or after the account activation, Lumex reserves the right to ask for full KYC Documentation or update for it. Non-Delivery of such documentations in given time, Lumex preserves the right to temporarily suspend the account for any future transactions.
6.4 Pricing:
6.5 Terms of order:
6.6 Cancellation of order:
Once the Order is Placed the Buyer is bound to honor the purchase. Order cannot be cancelled once placed.
6.7Loss of Parcel:
In the event of loss of parcel, Lumex shall provide door to door insurance coverage in case of transit of goods only up to the place of delivery as stipulated by the buyer. Lumex shall not be responsible for loss of parcel in any manner whatsoever, once the goods are delivered at the intended point of sale.
Lumex shall not be liable for any indirect, incidental, special, or consequential damages resulting from the loss of goods, including but not limited to loss of profits or business interruption.
If the loss is confirmed to be the responsibility of Lumex or its agents, the customer will be entitled to either a refund or replacement of the lost goods, at Lumex's discretion.
7.1. Copyright Protected: All the products displayed including but not limited to the illustrations, photographs, and write-ups on the Platform exclusively belong to the Company. These are copyright protected and hence any copy or any act of copying will result in copyright infringement.
7.2. Place of Supply: All transactions made through this Platform will be considered to have taken place as per the location of invoice/tax invoice generated for the order. These transactions will be governed by applicable laws of the land and any subsequent amendments, if any. The transaction is considered complete when a "Tax Invoice" is issued for the ordered goods, and the Company will deliver goods through a third-party courier or its delivery personnel.
7.3 Taxes: The price of the Goods excludes amounts in respect of value-added tax / Goods and Service Tax or similar sales/other taxes applicable in any jurisdiction (VAT/GST), which the Customer shall additionally be liable to pay to Lumex if applicable at the prevailing rate. VAT/GST will be itemized on your invoice if and as applicable.
7.4 Changes in Brochure: The Company reserves the right to make changes to the brochure without notice. An order is only considered accepted when full payment is received and credited to the company's bank account.
7.5 Display on Platform: Lumex has made every effort to display as accurately as possible the colors and images of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
The User undertakes to indemnify the Company for the use of Platform and keep it indemnified against all proceedings, claims, expenses, and liabilities whatsoever which may be taken or made against or incurred by the User for use of the Platform for fault of User.
Lumex does not represent or warrant that:
9.1 The use of the offerings will be secure, timely, uninterrupted, or error free or operate in combination with any other hardware, application, system, or data.
9.2 The offerings will meet your requirements or expectations.
9.3 Any stored data or content including without limitation product descriptions provided by third parties will be accurate, complete, reliable or error free.
9.4 The quality of any products, services, information or other material purchased or obtained by you in connection with the offerings will meet your requirements or expectations and Lumex makes no express or implied warranties or guarantees related to any such products, services, information or other material (“Third Party Products”) or sellers of such third party products and shall have no liability with respect to such third party products or services.
In no event shall Lumex or any of its affiliates be liable to anyone for any direct, indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including personal injury, loss of data, denials of services (including computer crashes), revenue, profits, use or other economic advantage arising out of or in any way connected with the offerings, including but not limited to the use or inability to use any offering, any reliance placed by you on the completeness inability to use any offering, accuracy or existence of any content/product description on the Platform.
11.1 These Terms shall continue to form a valid and binding contract between the Parties and shall remain in full force and effect until the User continues to access and use the Services and Platforms.
11.2 A User may terminate their use of the Services provided by the Platform at any time.
11.3 The Company may terminate these Terms without notice and/or suspend or terminate a User’s access to the Platform at any time and for any reason.
11.4 Such suspension or termination shall not limit our right to take any other action against you that the Company considers appropriate.
11.5 It is also hereby declared that the Company may discontinue the Services and Platforms without any prior notice.
11.6 The Company and its members reserve the right, in its sole discretion, to unilaterally terminate the User’s access to the Services, or any portion thereof, at any time, without notice or cause.
11.7 The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same.
Upon the expiration or earlier termination of your Account or rights to use an Offering, for any reason:
12.1 You will no longer be authorized to access or use the Platform of the Company or otherwise use any of the features or Services offered by or through the Platform.
12.2 Lumex may delete any Content (as hereinafter defined) associated with you or your Account.
12.3 All rights and obligations of the parties under these Terms shall expire, except those rights and obligations intended to survive, including the sections titled Effects of Termination, Disclaimer of Warranties, Intellectual Property, Indemnification, and Limitation on Liability. For any termination by Lumex for convenience, Lumex shall refund after deduction of shipping tax and any other cost incurred for shipping the product to you. Lumex shall have no other liability in the event of termination or expiration.
1. Company Policy:
It is the policy of the Company to actively prevent money laundering in the trade of product/diamonds. Our anti-money laundering policies and procedures have been designed to ensure compliance with regulation and will be reviewed and updated on a regular basis to ensure procedures and controls are in line with both regulation and our business practice.
2. Pricing:
We ensure that product prices are not engineered to facilitate transfer pricing, tax evasion or money laundering.
3. Quality Control:
Our quality control processes include checking of diamonds/product before shipping.
4. AML Compliance Director Designation and Duties:
The firm has designated a Anti-Money Laundering Program Compliance Director (AML Compliance Director), with full responsibility for the firm’s AML program. The duties of the AML Compliance Director includes monitoring the firm’s compliance with AML obligations, ensuring all funds are received from legitimate sources and goods are not over or undervalued.
5. Know Your Customer:
The KYC rules apply to all Users on the Platform. During the sign-up process, customers are required to fill out a KYC form.
6. Customers who refuse to provide information:
If a potential or existing customer either refuses to provide the information described above when requested, or appears to have intentionally provided misleading information, Lumex will not open a new account and, after considering the risks involved, consider closing any existing account.
7. Verifying information:
We will verify the information within a reasonable time before or after the account is opened. Depending on the nature of the account and requested transactions, we may refuse to complete a transaction before we have verified the information.
8. Monitoring Accounts for Suspicious Activity / Transactions:
We monitor account activity for suspicious transactions and flags that are appropriate to our business.
9. Responding to Red Flags and Suspicious Activity:
When our automated systems or an employee of the firm detects any red flag, or other activity that may be suspicious, he or she will notify the AML Director, who will then decide how to further investigate the matter. This may include gathering additional information from the customer or vendor, internally or from third-party sources, contacting the government, freezing the account or preventing the order(s) from being completed.
By using this Services and Platforms and providing his/her identity and contact information to the Company through the Platform, the User hereby agrees and consents to receive calls, e-mails, WhatsApp messages or SMS from the Company or any of its representatives at any time.
Users can report to the Company any grievances or suggestions that they have through e-mail, if they find any discrepancy with regard to the information generated on the Platform, the Company will take necessary action after an investigation. The response with resolution (if any issues found) shall be dependent on the time that is taken for investigation.
The User agrees and acknowledges that they are a restricted User of this Platform and that they:
15.1 General Authorization: Authorize the Platform to use, store or otherwise process certain personal information and all published content, reviews, ratings, comments and feedback for personalization of services, marketing, and promotional purposes and for optimization of user-related options and services.
15.2 Agree not to access (or attempt to access) the Platform and/or the materials or Services by any means other than through the interface provided by the Platform.
15.3 Expressly agree and acknowledge that the Content displayed on the Platform is for purpose of reference only, under no circumstance shall the User construe the same as expert/ professional advice. The User may, however, report any offensive or objectionable content, which the Company may then remove from the Platform, at its sole discretion.
15.4 Expressly agrees to make good any losses suffered by the Company or platform which result as a consequence of any act committed by the User including but not limited to acts of fraud, plagiarism, copyright infringement, misrepresentation of information provided on the Company as expert advice or posting slanderous or libelous content in the form of comments or feedback.
15.5 Agrees that they are using the services of the Platform and accessing the platform at their own risk with their prudent judgment and the Company or Platform shall not be responsible for any resultant losses suffered.
15.6 The User hereby expressly authorizes the Company /Platform to disclose any and all information relating to the User in the possession of the Company /Platform to law enforcement or other government officials, as the Company may in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. The User further understands that the Company /Platform might disclose any information (including the identity of persons providing information or materials on the Platform) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.
15.7 The User agrees to use the services provided by the Company, its affiliates, consultants and contracted companies, for lawful purposes only.
The User is giving free consent to the Company for processing of child’s personal data and that the User is aware that they have an ongoing right to review the personal information collected about the child, revoke consent, and delete child’s personal data.
The User is the holder of parental responsibility towards the child and that we are exercising free consent towards uploading the child's personal data on the Company website. The User is aware that the data uploaded on Company’s website can be viewed by people at all and can be used by Company for various purposes. The User agrees and accept that the Company does not hold any responsibility towards child’s personal data uploaded on Company’s website.
Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Platform’s Content which includes but is not limited to product details, trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports, illustrations, photographs, designs, write-ups save and other distinctive brand features according to the provisions of these Terms.
All of the above mentioned are protected by Lumex by copyright, trademark and patent laws.
Neither the Company nor the Platform shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.
It is expressly agreed to by the Parties hereto that the formation, interpretation, and performance of these Terms and any disputes arising there from will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of all parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to any other Party, the dispute will be resolved by arbitration, as detailed herein below.
Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on all parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city as per jurisdiction of each matter.
The Parties expressly agree that the Terms and all other policies on the website are governed by the laws, rules, and regulations of the relevant country.
Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User by emailing to compliance@lumex.online.
You understand and agree that except as expressly permitted by applicable law or these Terms, neither you nor a third party acting on your behalf will:
21.1 decompile, disassemble or reverse engineer the Offerings or any portion thereof of Platform;
21.2 copy, reproduce, sell, modify, create derivative works of or otherwise exploit the Offerings or any portion thereof of Platform;
21.3 use the Offerings in any manner to provide service bureau, commercial time-sharing or other computer services to third parties of Platform;
21.4 use components of the Mobile Apps to run applications not running on the Mobile App;
21.5 remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from the Mobile Apps and platforms including any copy thereof; and
21.6 remove, disable, circumvent, or otherwise create or implement any workaround to any copy protection, rights management, or security features in or protecting the Mobile Apps or the Website.
You hereby agree that you will:
It is your responsibility to check to ensure you download the correct Platform/Mobile App for your device. Lumex is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Mobile App. Lumex reserves the right to terminate your Account should you use the Platform and Services with an unauthorized device.
22.1 Entire Agreement:
These Terms, read with all other Policies on the Website, form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersedes all other communications, representations, and agreements (whether oral, written or otherwise) relating thereto.
22.2 Waiver:
The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party's right at a later time to enforce the same. No waiver by either party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.
22.3 Severability:
If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
22.4 Contact Us:
If you have any questions about these Terms, the practices of the Platform, or your experience with the Service, you can contact us at: compliance@lumex.online.
PROHIBITION ON DEALING WITH LUMEX BUYERS DIRECTLY:
You are prohibited to directly deal with Lumex’s buyers while they are associated with the Company. If we discover that you have violated this policy, we reserve the right to suspend or terminate your account immediately and without notice.
KYC DOCUMENTATION:
Lumex reserves the right to request complete KYC documentation at any time before or after account activation. If the documentation is not provided within the specified time frame, Lumex reserves the right to temporarily halt the account's future transactions. It is mandatory to provide KYC documentation for any transaction on our platform.
SERVICE LEVEL AGREEMENT:
All the vendors of Lumex shall be required to execute separate Service Level Agreement. This is mandatory for all Lumex Vendors irrespective of the locations.
QUALITY CHECK:
You are expected to perform multiple checks of diamonds to ensure that the quality matches the details listed on Lumex’s Platform, and in its grading report. Further, you are expected to securely seal and pack the diamonds in a safe environment, passing all approved quality checks. It is dispatched using trusted courier partners.
CERTIFICATE:
You are expected to provide diamonds along with accompanying certificates, grading reports, quality document or diamond dossier, where required to do by Lumex.
CANCELLATION BY LUMEX:
Lumex has full authority and discretion to terminate any orders and retains the right to do so for any reason, which may include but is not limited to the following:
CANCELLATION BY BUYERS:
If a Buyer has ordered "in-stock products," they can cancel their order before it is dispatched to the destination. However, if a Buyer has ordered "made to order" or "custom-made products," they can only cancel their order before it is handed over for manufacturing. Once the product has been approved and processed for manufacturing, customers cannot cancel it.
The term Memo sale refers to the ability for users of the Platform, being potential purchasers of particular goods, to take temporary possession of such goods on approved Memo credit.
If you have opted in to use Lumex Memo, Lumex may (and you hereby grant us permission and authorisation to) transfer possession of the Consigned Goods (or part thereof) to any prospective buyer on a temporary basis. Such goods are referred to as being “On Memo”.
You acknowledge and agree that you approve the use and content of such terms from time to time in force.
We at Lumex may (and you hereby grant us permission and authorisation to List (on your behalf) the Consigned Goods for sale on our Platform in accordance with the Purchase Terms on such terms as we may reasonably determine the duration of the Consignment Period.
You must give us the information required for us to correctly List the Consigned Goods to be displayed on the Platforms.
You set the desired sale price for the Consigned Goods and those prices are final and you will be legally bound to sell at that price in accordance with the Purchase Terms. The price must be communicated to us as part of the Consignment Form.
You may decrease the list price at any time by notifying us [through the Platform] and we will update the price as soon as reasonably practicable. You may increase the price at any time by notifying us through the Platform and we will update the price as soon as reasonably practicable, provided that if the Consigned Goods are On Memo, such increase will only take effect from the date that such Consigned Goods cease to be On Memo.
In respect of any sales made through the Platform, you will be notified once such sale is confirmed and you may then invoice us in respect of the same. Payment will be handled in accordance with the Purchase Terms.
You may offer any Consigned Goods for sale during the Consignment Period outside of the Platform provided always that:
you must not confirm such sale until we have confirmed to you in writing that the relevant goods are not out On Memo and are able to be sold (i.e. that we have not agreed a sale and that we are not in the process of agreeing a sale or potential sale with a third party); and if you conclude such sale other than through the Platform, we will handle fulfilment of the delivery of the Consigned Goods to the buyer (but without accepting any liability to the buyer) and such sale will be conditional upon you or the buyer providing us with such details as are necessary to fulfil such order. If such sale causes the buyer to become a new user of the Platform, we will not charge a fee for this service. Otherwise our standard rates will apply.
1. BINDING RELATIONSHIP:
Once the orders are placed through the platform it creates a binding relationship between You and Lumex to finalize the purchase. The relationship is only considered official once Lumex accepts your order by shipping the requested goods through a partner delivery service. You will receive notifications through email, SMS, and push notifications when the goods have been dispatched.
2. DISCLAIMER & LIMITATION OF LIABILITY:
The General Terms and Conditions of Lumex exclude all implied warranties and conditions regarding the Platform, access to it and use of it, and any goods available for purchase from it to the extent allowed by law. In case a product purchased through the Platform does not meet the expectations, customers have the right to exercise their rights under Lumex’s Return and Exchange policy.
Lumex strives to provide accurate and current information on the Platform and will use reasonable efforts to ensure the information provided is correct. However, they are not liable for any inaccuracies or errors in the content on the Platform to the extent permitted by law.
Lumex and its officers, employees, agents, or related corporate bodies will not be liable for any losses, damage, costs, or expenses suffered by customers or claims made against them in connection with the use of the Platform, lack of availability, internet access difficulties, viruses, or any other issues with the Platform, or the purchase of any goods or services offered by Lumex, to the extent permitted by law and except as provided for by the General Terms and Conditions. This excludes any loss, damage, cost, or expense due to the negligence or wilful misconduct of Lumex, or a breach of applicable statutory consumer protection laws, or which otherwise cannot be excluded by law.
3. AVAILABILITY OF PRODUCTS:
At Lumex, we strive to ensure that all of our products are readily available for purchase at any time. The diamond stock on the platform is updated regularly, usually within the last 24 hours, to reflect the latest inventory. However, on rare occasions, a diamond you have selected may become unavailable. In such a case, we will offer you a substitute diamond that is equal or superior in terms of the crucial attributes. If no suitable alternative can be found, Lumex will process a refund.
4. ORDER PLACED:
Definition: "Order Placed" refers to the action taken by the Buyer/Broker to place an order on the Platform.
The act of placing an order does not guarantee the availability of the diamond and/or the delivery of the product. It serves as a confirmation of the Buyer’s/Broker’s intention to purchase the product.
Lumex may cancel placed orders under the following rare, but possible circumstances:
5. PRICING:
At Lumex, we strive to provide you with the most competitive prices and best deals for the Products available on our Platform. All prices displayed on our platform are obtained from Vendors who have offered to provide for Products.
We make an effort to keep the pricing of the Products up-to-date on our platform, but there may be instances where the suggested plans or prices may not be the latest. While we aim to provide accurate pricing information, errors may occur, and if a Product is listed with incorrect pricing or service information, we reserve the right to modify the price of the Product and notify the Customer for further instructions, or cancel the Product and inform the Customer of such cancellation. In such circumstances, the Customer will be required to make the additional payment for the Products to Lumex. We do not take responsibility for the diamond details which are directly coming from the vendors.
The prices and fees displayed on the Lumex platform at the time of order submission will be charged to You. The final price cannot be confirmed until the order is submitted and approved by Lumex and your payment will not be processed until then.
Discounts offered by Lumex will be deducted during the payment process, and no claims for discounts will be entertained after the Order is confirmed. Discounts are subject to Lumex discretion and can be altered or withdrawn without prior notice. Lumex is not responsible for any losses arising from the usage or non-usage of these discounts.
During payment processing, you must use a debit or credit card, bank account, or internet wallet that you legally own or have authorization to use. You must provide correct and accurate details during the transaction process, and it is your responsibility to ensure that sufficient balance, limit, or payment capacity is present in the card bank account or Internet wallet.
6. ORDER CONFIRMED:
Definition: "Order Confirmed" refers to an order status where Lumex has successfully verified the stone and takes responsibility for delivering it at the shipping address provided by the Buyer/Dealer.
7. ORDER DELIVERED:
The delivery shall depend on factors namely your location and carrier service provider chosen by you, considering national holidays and weekends. Before placing an order, please verify the delivery availability for your serviceable pin codes to ensure a hassle-free delivery process.