Copyright © 2026 Lumex. All rights reserved.Copyright © 2026 Lumex. All rights reserved.We are sensitive to the scenario that we would be dealing with data and information of a personal nature. For purposes of this Privacy Policy “Personal Information” refers to information relating to an identified or identifiable individual, known as “Data Subjects”.
LUMEX DIAMOND FZCO / Lumex Diamond Services Private Limited (hereinafter referred to as “Lumex”) respect your concerns about privacy. This Privacy Statement describes the types of personal information we obtain about You when You visit our Platform or our online service (collectively, the “Services”), how we use the information, with whom we share it and the choices available to individuals regarding our use of the information.
This Privacy Statement also describes the measures we take to safeguard the personal information and how you can contact us about our privacy practices.
*Platform: For the purpose of this Policy, Platform refers to the Lumex's website and mobile application.
*Users: For the purpose of this Policy, User refers to Lumex's buyers, suppliers or brokers accessing Platform for making purchase of products and services offered on the platform.
Data Subjects refers to existing users/customers including potential customers whose personal data is processed by availing the services offered by Lumex. By using the website or the mobile application (hereinafter collectively referred to as the “Services”) and providing your personal information, you consent to the terms of our online Privacy Policy and to our processing of such personal information for the purposes explained in this policy.
By registering on the site or by subscribing to services and providing your contact details (email, mobile number, shipping address, credit card details, purchase and transaction information etc.), you agree that this action constitutes a consent, for the purposes of telemarketing laws, to receive information about products and services from Lumex.
This Privacy Policy is in compliance with the Global Data Protection Policy Regulations (herein after referred to as “GDPR Regulations”).
You hereby give free consent to processing of Your personal data for purposes of getting access to the Services. You confirm that this consent is freely given and is specific, informed and is unambiguous indication of Your wishes to processing of personal data for getting access to the Services.
Further, you hereby consent to our contacting you pursuant to the business relationship established using the information you provide to us. We request you to read the “Terms of Use” and to use it to help you make informed decisions. If you have any questions or concerns regarding this statement, you can email us at compliance@lumex.online
In order to provide You with Our uninterrupted use of services, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.
“We”, “Our”, and “Us” shall mean and refer to the Platform and/or the Company, as the context so requires.
“You”, “Your”, “Yourself”, “User”, shall mean and refer to natural and legal individuals who use the Platform and who is competent to enter into binding contracts, as per Indian laws. For the purpose of this Policy, User for the purpose of this Policy refers to the Lumex’s buyers, suppliers and brokers.
“Services” shall refer to the platform that provides online business of precious/semi-precious stones and jewellery.
“Third Parties” refer to any Application, Company or individual apart from the Buyers, Vendors and Brokers using this Application.
2.5 “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You such as Name, Email Id, Mobile number, Password, Job title and company information (such as company name and address), Login credentials (i.e. username and password), Payment information (including card number, expiration date and security code), which is collected and stored by a third-party payment processor on our behalf, Purchase and transaction information; and Other information you choose to provide, such as through.
“Platform” refers to the Website and Mobile Application which provides the User to avail services as mentioned above.
We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us.
We may collect the following information:
We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us.
We may collect and store personal information provided by You from time to time on the Platform. We only collect and use such information from You that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
Where any service requested by You involves a third party, such information as is reasonably necessary by the Company to carry out Your service request may be shared with such third party.
We also use your contact information to send you offers based on your interests and prior activity and also to view the content preferred by you. The Company may also use contact information internally to direct its efforts for service improvement only. Kindly note that the Company also collects your information from internet cookies.
We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us.
4.1 The information provided by You shall be used to provide and improve the service for you and all users, for maintaining an internal record, and for enhancing the Services provided. For more details about the nature of such communications, please refer to our Terms of Use.
4.2 Further, your personal data and Sensitive Personal data may be collected and stored by Us for internal record.
4.3 We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you.
4.4 We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.
4.5 Information collected via Our server logs includes users‘ IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater personalized content/ads according to their preferences.
Further, the User has read and understood other Company’s policies as displayed on Lumex’s website.
4.6 Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
5.1 Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the Company to elucidate the purpose of collection of said personal information, pending the fulfillment of which You shall not be mandated to disclose any information whatsoever.
5.2 We will collect and use Your personal information solely with the objective of fulfilling those purposes specified by us, within the scope of the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.
5.3 Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
6.1 We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that provide analytics, payment processing, marketing, technical support, targeted advertising, anti-fraud, security, email list hosting, web and database hosting, and data storage services.
6.2 In addition, we may disclose information about you (1) if we are required to do so by law or legal process, (2) to law enforcement authorities or other government officials, and (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
6.3 We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
The Platform may include advertisements, hyperlinks to other websites, applications, content or resources. We have no control over any websites or resources, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/services or other materials on or available from such platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, services or other materials on, or available from, such websites or resources. These external websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the external Website and review their privacy policy.
We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through us, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google to create reports. These cookies do not store your personal data. Further, the Company also uses artificial intelligence and data analytics tool for data analysis and for internal data processing.
The information generated by the cookie about your use of the Website, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google‘s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
9.1 The right to request a copy of your personal data which we hold about you;
9.2 The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
9.3 The right to withdraw Your consent to the processing at any time;
9.4 The right to object to the processing of personal data;
9.5 The right to lodge a complaint with a supervisory authority;
9.6 The right to obtain information as to whether personal data are transferred to a third country or to an international organization.
Where you hold an account with any of our services, you are entitled to a copy of all personal data which we hold in relation to you. You are also entitled to request that we restrict how we use your data in your account when you log in.
You further acknowledge that the Platform may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, and you retain sole discretion to seek for discontinuation of such communications at any point of time.
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Platform or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.
We recognize the importance of protecting children’s online privacy. Our Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.
Following registration, you can review and change the information you submitted at the stage of registration. An option for facilitating such change shall be present on the Platform and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. If you believe that any information, we are holding on you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information.
You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully and keeping your password and computer secure by signing out after using our services.
You agree not to use the account, username, email address or password of another Member at any time or to disclose your password to any third party. You are responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.
We at Lumex ensure adherence to GDPR principles, namely:
16.1 Lawful Process,
16.2 Legal Purposes,
16.3 pmited Use,
16.4 Assurance of Accuracy,
16.5 pmited Duration, and
16.6 Secure Processing, relating to the collection, use, transfer and deletion of personal data.
We have a “Data Processing Policy” to process and secure Personal Data. On a regular basis, we document compliance with the policy.
Data Subjects Bills of Rights:
We at Lumex ensure to protect your individual rights, namely:
(i) right to be informed, (ii) right to access, (iii) right to rectification,(iv) right to data portability, (v) right to erase, (vi) right to restrict,(vii) right to object, (viii) rights relating to automated decision making and profiling, and(ix) special rights for children data subjects.
Use of Personal Data:
We at Lumex collect personal data for providing access to the Portal, and this personal data is strictly not shared with any other party. We do not collect Sensitive Personal data as defined in GDPR Regulations.
Personal data, as defined in GDPR Regulations, includes identified or identifiable individual, known as data subjects. Such information can be name, ID numbers, phone numbers, addresses, account details, online identifiers, photo, videos, and physical attributes.
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.
However, as effective as encryption technology is, no security system is impenetrable. Our Company cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Company over the Internet.
Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.
Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be at the Platform. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Platform.
Lumex at its discretion may update this policy and will notify you about significant changes by placing a prominent notice on the Portal or by sending you an email as the case may be.
As a responsible Company, we do not use automatic decision-making or profiling.
We use Personal Data to verify the identity of our Users in order to comply with fraud monitoring, prevention and detection obligations, laws associated with the identification and reporting of illegal and illicit activity, such as AML (Anti-Money Laundering) and KYC (Know-Your-Customer) obligations, and financial reporting obligations. For example, we may be required to record and verify a User’s identity for the purpose of compliance with legislation intended to prevent money laundering and financial crimes. These obligations are imposed on us by the operation of law, industry standards, and by our financial partners, and may require us to report our compliance to third parties, and to submit to third party verification audits.
To withdraw your consent, or to request the download or delete your data with us for any or all our services & services at any time, please email to compliance@lumex.online
23.1 Protect your passwords: Keep your passwords private. Anybody who knows your password can access your account. When creating a valid password, use letters, numbers and symbols and it should be 6-15 characters long. Periodical change of your password also ensures better protection to your account. Avoid using the same password for multiple online accounts.
23.2 Protect Your Personal Computer and mobile phone or other electronic device: Fraudsters may send genuine-looking emails that contain viruses. These viruses, install a malicious code on your Computer without your knowledge and extract your confidential information that you use to access your online profile / account etc
If you choose to visit the Platform, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the laws of India.
If you have any questions or concerns regarding this Privacy Policy, you should contact us by sending an e-mail tocompliance@lumex.online.